Rebecca Stevens | Co-Creation https://co-creation.group Working In Partnership To Deliver Results Tue, 17 Feb 2026 13:46:03 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 https://co-creation.group/wp-content/uploads/2021/09/cropped-CoCreation-Roundel-32x32.png Rebecca Stevens | Co-Creation https://co-creation.group 32 32 What Happens Between Leaders https://co-creation.group/what-happens-between-leaders/ Sun, 15 Feb 2026 16:48:29 +0000 https://co-creation.group/?p=5738

Why leadership teams are one of the most underdeveloped performance levers

What is the missed opportunity in leadership teams?

Leadership and management teams often function as a group of individuals. Each person has their own responsibilities to deliver, their KPIs, and their own teams. Leaders and managers are also part of more than one team. They lead their own teams, while simultaneously being part of a peer leadership team.

What is often overlooked is how this peer team functions together.

When working one to one with coachees, a frequent theme that comes to the table is their relationships with peers. It is not uncommon for this to be a second or third coaching goal, following an initial focus on the performance and wellbeing of their team, and then themselves. This is where the missed opportunity lies.

Companies with aligned, effective top teams are almost twice as likely to achieve above median financial performance (McKinsey & Company Top Team Research, 2025).

As a coach, I notice that when we take the time to focus on peer relationships, this is when greater collaboration, support, improved communication, and joint problem-solving begin to emerge. Leaders start to feel less isolated. They become better informed about what is happening elsewhere in the organisation and more aware of where proactive communication and connection are needed.

What is the impact of a poorly connected, dysfunctional leadership team?

Last year, a leader I coach reflected on the roll-out of a new organisation-wide policy they had led. It had been successful in some areas but had limited impact in others. They believed they had consulted widely and tested sufficiently before implementation, but they were becoming aware that teams in one particular part of the organisation were struggling to change.

On further investigation, feedback revealed that the policy was less workable in that context due to differences in the customer demographic they served, compared to most other teams. This insight came from a small number of peers working in that context, who had not been actively involved in the early consultation and design phase. This had not been deliberate, but was the result of limited time and a lack of proactive attention to ensuring all contexts were represented.

The learning for this leader centred on the importance of their peer relationships. Being better informed and more connected would have enabled stronger insight and better organisational wide design decisions. This leader works in an organisation where senior leadership teams tend to operate as a collection of individuals rather than as a true team.

When leadership teams’ function in this way, I often observe competition, poor communication, suspicion, defensive behaviours, empire building, competition for resources, knowledge being withheld, ego driven dynamics, limited feedback or challenge, and in some cases, leaders not speaking to one another at all. I have coached teams who are deeply embedded in this space of poor collective performance.

What helps leadership teams function better?

McKinsey & Company’s evidence-based research, drawing on 14 annual literature reviews and more than 140 published studies, identified four core factors that explain 69 to 76 percent of the difference between low and high performing teams:

  1. Configuration – clear roles and a strong mix of perspectives
  2. Alignment – clarity of direction and commitment to it
  3. Execution – how effectively the team carries out its work
  4. Renewal – positive energy and long-term sustainability

In my experience, the key is creating space for the real issues to come to the table. Trust begins to rebuild when people are helped to see each other as human beings, to recognise shared values and a common purpose, after all, they work in the same organisation.

Once honest truths have been aired, tears shed, and apologies and forgiveness offered, teams often rediscover a sense of reconnection and even joy in working alongside colleagues they genuinely want to collaborate with.

This work is not easy. As a coach, I step into many roles: facilitator, arbitrator, mediator, counsellor, challenger, and the person holding individuals to account. One team described me as “kind with an inner steel”, enabling them to bring anything into the team coaching space, confident it would be treated with respect, non-judgementally, and with enough structure to help them process, listen, and move into action.

As the coach leading this work, I am not the person with the answers. Every individual in the team already holds them. My role, which is not for the faint hearted, is to draw those answers out using a range of questions, tools, techniques, and approaches, and to support the team in rebuilding how they work together.

What are the benefits of a strongly connected, well-functioning leadership team?

When leadership and management teams’ function from a place of positive connection, it is noticeable that:

  • They trust each other, enabling openness, honesty, feedback, and mutual respect
  • They are aligned on where they are heading and how each person contributes
  • They communicate more effectively, including about difficult issues
  • They recognise when they are going off track and can self-correct through dialogue
  • They proactively share knowledge, information, insights, and resources

This interconnectivity has a wider impact on their teams. People experience greater consistency in leadership behaviour, clearer decision making, and a stronger sense of direction. This builds confidence in leadership.

A study by Harvard Business Review, examining 1,250 executive teams, found a clear correlation between company performance, including revenue, profitability, and shareholder return, and strong executive team effectiveness. However, only 20 percent of executive teams were classified as high performing. This represents an 80 percent underperformance rate at the most critical level of leadership.

At Co Creation, we work with leadership and management teams using a team coaching approach to help them move through challenge and conflict and find more effective ways of working together. We focus on building shared purpose, bringing values into collective understanding, strengthening leadership behaviours, and improving team climate. Central to this work is rebuilding trust and human connection within the leadership or management team itself.

I’d invite you to pause for a moment and consider your own leadership team.

  • Where is there genuine alignment?
  • Where are conversations being avoided?
  • Where could stronger peer connection unlock better organisational decisions?

What happens between leaders shapes what happens across the whole organisation.

“Navigating What Really Drives Leadership Team Performance”

26 March @ 9:30 am – 11:00 am

In our March online interactive session, we will explore the dynamics that most often hold senior teams back and the practical shifts that help them move forward.

Expect evidence.

Real examples. And space to think about your own context.

If you are serious about turning your leadership team into a true performance advantage, we would love you to join us.

Register here:
https://co-creation.group/event/navigating-what-really-drives-leadership-team-performance/

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From Fear To Focus: Building Change Resilience at Work https://co-creation.group/from-fear-to-focus/ Tue, 21 Oct 2025 19:08:24 +0000 https://co-creation.group/?p=5692

Opening Reflection: Change as a Constant

As a person who has experienced a lot of change in their life, I like to think I’m pretty adaptable and open-minded when it comes to change. Experiencing multiple countries, multiple schools, multiple houses, I definitely got used to having to work things out quickly in new environments and cultures.

But we can all get initially floored by change — it’s what we do next that matters.

  • Do we notice what thoughts are racing around our mind?
  • Do we notice what feelings have been triggered in our body?
  • To what extent do we actively choose our next reaction?

The Brain’s Response to Change

You are probably aware that our brains like to simplify things. They require a lot of energy and therefore look for patterns and familiarities to work out how much attention is needed from our conscious cognitive thinking, and what can be automated.

New school? I’ve got this; less conscious are the habits around getting up, getting dressed, going to school and an expectation around being in a classroom and learning.

More conscious are the thoughts and feelings around being in a new building, meeting people I don’t know yet, the nervousness and anxiety that brings. As a child, given a choice, I most likely would not have wanted to move country/house/school; however, as in life, you get what you’re given sometimes, and so it was about making the best of the situation.

For me, noticing who was standing to one side, not part of a ‘gang’, made them more approachable, and going up and talking to them helped me connect and start to settle in, because I knew that once I felt less isolated, the place would feel a bit less strange and scary (thanks, @Liz Dawson!).

Our brain initially reacts negatively to change. Noticing what we think and feel and making a choice about how we then behave can be really helpful in response to change, particularly where we have little or no choice. It gives us a sense of ownership as we are owning our actions and as such, taking control over what we can.

Understanding Organisational Change

In organisations, many things happen that are out of our control. They may have been someone else’s decision, or it may be outside influences and pressures. These are the hardest changes as we can also sometimes not understand these either. When we don’t understand why there is a change, it’s very hard for us to buy in; although we may follow orders if that’s what we have to do, and it’s important to our job to follow, e.g. new policies, procedures, and technology introductions.

If leaders and managers seek to understand the purpose of new changes and communicate this clearly and early, that makes a big difference.

Secondly, where can individuals take some ownership over their actions? What space is there in the change for personal choice? Small things can make a big difference.

Finding Ownership in Change

  • Have you been allocated a new manager?
  • Can you choose when, where and how you meet your new manager, and what questions you can bring to your first meeting?
  • Are you offered information in advance around the reasons behind the restructure and a bio around your new manager before you meet them so you can understand and prepare what questions you might have about them?
  • If your role responsibilities are changing as part of this restructure, has that been communicated to you in a way that makes sense to your day-to-day activities?

Why Change Feels Threatening

What we are trying to do is reduce the fear and unknown in change, because it is this that triggers our automatic defence mechanisms. When our brain does not recognise something and cannot easily pattern match, then that information and situation is automatically flagged as a danger to our survival. Plus, there is little difference in the brain around physical versus social survival, so it treats threats as risks.

Therefore, if we think about the context that due to a restructure I’ve got a new manager, the team is expanding, we work a mix of home and office-based and I’ve got some new colleagues; my job title is changing in the restructure but the job looks much the same as it did before, now with some extra responsibilities, I think — there is much here to fear.

My first, and natural, reaction is fear. Fear of the unknown, of the unfamiliarity. It takes us a moment to choose our next reaction:

Do I step into that feeling of fear and become anxious, worried?

Or do I tell myself I’m having a natural reaction because I am only scared of what I don’t know yet, and soon I will know more, and then it is likely to be better?

Do I stress at home and wallow in my anxiety, or do I take action to find out more information and meet these new people?

Building Self-Awareness and Resilience

We can all take responsibility for building our self-awareness for what is going on for us, what might be happening, why different feelings might be arising for us and taking action to positively help ourselves.

Ask yourself:

When faced with an unknown, do you give yourself a moment to take stock and spot what feelings and thoughts have been triggered? Do you think about what you do next to help yourself?

Leaders who practise this self-awareness model it for their teams — helping others navigate uncertainty more confidently.

What Leaders Can Do

Organisations can significantly help and support people with change by equipping managers and leaders to have an awareness and understanding around how we react to change, to ask questions and really listen to what people are experiencing, and to use coaching questions to help them work out their best next steps.

In doing so, they are building change resilience in themselves and their teams.

If you are a manager or leader, ask yourself:

When was the last time you asked someone, in a private space where they can’t be overheard, “How are you doing; what are you thinking or feeling about what is going on for you right now?” and used the powerful tool of silence and undivided attention to listen and not interrupt?

From Reflection to Action

I’d invite you to take a moment to reflect and take stock, and consider how you could increase the number of times you check in with yourself and with others, particularly if you are in a very changeable workplace.

If you would like to find out more about how we, at Co-Creation, equip managers and leaders with the tools and techniques to manage change successfully, then please join our interactive session Rethinking Change Leadership on 13 November.

It’s an opportunity to explore practical, evidence-based ways to strengthen change resilience across your organisation — and to connect with peers who are leading change in complex environments.

References:

Hilary Scarlett (2019) Neuroscience for Organizational Change. Kogan Page.

David Rock (2013) Your Brain at Work. Harper Collins Publications.

Nancy Kline (2020) The Promise that Changes Everything. Penguin Random House UK.

Gift of coaching blog SEPT
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Unlocking Team Potential: Leadership Through Connection, Trust, and Resilience https://co-creation.group/unlocking-team-potential-leadership-through-connection-trust-and-resilience/ Wed, 09 Oct 2024 11:43:23 +0000 https://co-creation.group/?p=5406

Leadership isn’t just about hitting targets or driving results in today’s fast-paced environment. It’s about cultivating a team where people feel empowered, motivated, and inspired to bring their best selves to work.

Great leaders understand that the path to success lies in their ability to build trust, foster resilience, and, most importantly, create genuine connections with their teams.

But how can leaders do this effectively? Let’s explore.

Start with Values: The Foundation of Connection

Effective leadership begins with understanding what truly drives each individual on your team. It’s not enough to simply know someone’s role—you need to connect with their values. What gets them out of bed in the morning? Why do they care about the work they do?

A team that feels disconnected can often be re-engaged by exploring personal values and how these align with the team’s shared purpose.

Open conversations about values—like respect or integrity—aren’t just philosophical but translate into everyday actions. For instance, if respect is a core value, this could mean starting meetings on time, listening attentively, or being mindful of after-hours communication.

By helping your team link their personal values with your collective goals, you create a sense of meaning and direction. This not only improves communication but also builds a foundation of trust and understanding that brings the team closer together.

Nurture Growth and Potential

A great leader doesn’t simply manage—they mentor. They don’t wield authority; they take on responsibility for their team’s development. This means recognising each team member’s strengths and helping them reach their potential.

It starts with listening. In one-on-one meetings, dive deeper than surface-level performance discussions. Explore your team’s aspirations—what skills do they want to develop? What career path excites them?

Feedback is your most powerful tool here. When done right, feedback is an opportunity for growth, not criticism. By building a culture where feedback is continuous, sincere, and constructive, you empower your team to embrace challenges and build their confidence. This fosters an environment where everyone feels supported in their personal and professional development.

Build Psychological Safety for Innovation

In any high-performing team, psychological safety is non-negotiable. It’s what allows team members to speak up, share ideas, and admit mistakes without fear of judgement. But how do you build it?

Start by being vulnerable as a leader. Let your team see that you don’t have all the answers. Ask powerful questions like, “What are we missing?” or “What’s the unspoken challenge here?” These questions invite open dialogue and encourage team members to share concerns or ideas that might otherwise go unsaid.

Psychological safety also means creating space for emotional check-ins. Ask your team how they’re feeling—not just about the work, but about decisions being made or challenges they’re facing. When people feel safe, they are more likely to collaborate and contribute, leading to more innovative ideas and stronger team resilience.

Fostering Innovation and Resilience Through Connection

When it comes to innovation, the key lies in curiosity. Leaders can nurture creativity by encouraging team members to think outside their usual lanes, look at other industries for inspiration, and ask the right “what if” questions.

Innovation doesn’t happen in a vacuum—it thrives in environments where teams feel safe to take risks and where mistakes are seen as learning opportunities, not failures. When you foster a growth mindset, your team will approach problems with curiosity rather than fear. Encourage them to experiment, try new approaches, and embrace the idea that resilience comes from overcoming challenges together.

Balancing Results with Well-being

One of the most significant challenges leaders face today is balancing productivity with well-being. It’s a delicate act—driving results while ensuring that your team doesn’t burn out.

Leaders can help by clarifying priorities. Be transparent about what needs to be done and what can be set aside. Breaking down large goals into smaller, achievable steps allows team members to manage their workload without feeling overwhelmed.

Encourage boundaries. Whether it’s stepping away from work after hours or taking regular breaks, leaders need to model these behaviors themselves. After all, a healthy work-life balance is essential for sustaining long-term engagement and motivation.

Leaving a Legacy of Kindness and Inspiration

At the heart of leadership is the commitment to kindness. Great leaders aren’t remembered for their spreadsheets or meeting targets—they’re remembered for how they made others feel. The legacy you leave as a leader should be one of trust, openness, and support.

Inspire your team to grow, not just as professionals but as people. Be open about your own challenges, and demonstrate empathy and humility. By creating a culture that prioritises the well-being and development of each team member, you’ll leave an impact that resonates far beyond the workplace.

Ready to unlock your team’s potential? Join us on 14 November at 9:30 am for our Co-Creation Interactive Session – “Developing Leadership that Drives Team Performance.”

Book your spot here: Link

Don’t miss out on this opportunity to strengthen your leadership skills and drive team performance!

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Why leaders should pay attention to emotions in times of change https://co-creation.group/why-leaders-should-pay-attention-to-emotions-in-times-of-change/ Sun, 21 Jan 2024 21:46:32 +0000 https://co-creation.group/?p=5225

Change is constantly happening to us, sometimes small and incremental, sometimes huge. Sometimes we chose it, sometimes it just happened to us. However, we view change initially not just from a logical lens but from our emotions and the mixture of positives and negatives we feel about change.

It is in our human nature to change as that is part of evolution, so it is well-within our grasp; however, as individuals, we have different tolerance levels of the pace and scale of change.

When we are in a leadership position, responsible for others as well as ourselves, it can be a challenge as not only are we helping others through change but we are adjusting to it as well ourselves.

It is normal to expect ourselves to be super-human, to be able to digest, respond and react positively to change outwardly projecting this when we are in a leadership role. This can influence our choice in how we behave towards others but it can also create a disconnect, as it can appear to lack empathy and compassion. As we explored in this article about super hero versus human leaders, it can be helpful to understand how what is going on for us is impacting our leadership style.

What is happening in our brain chemistry in change?

When we look at the neuroscience, change does initially trigger a threat response while we work out what it is, as part of our survival mechanism, is it going to kill us or help us? Our brains love patterns as they give us certainty, and these are, therefore, predictable. Uncertainty brings unpredictability and an unknown around whether it is a threat. So anything new has a moment of ‘threat’ while we are deciding what we think or feel about it.

In this initial threat stage, because we are flooded with the stress hormone cortisol and our reward hormone dopamine is supressed, we have a physiological response whilst our body gets ready for ‘fight or flight’ i.e. our hearts pump faster and blood flows to our muscles rather than our brain. At this time, it is, therefore harder for us to think straight as energy that usually goes to our pre-frontal cortex, our executive function for all things logical and intelligent, is going elsewhere in our body.

Our pre-frontal cortex is a network of neurons that guide our attention, thinking, planning, actions and emotions.

Therefore we are distracted, anxious, think less clearly, we have less emotional control, see colleagues as hostile, have reduced memory, less ability to think creatively and ultimately, poorer performance. This is a normal and very human reaction, albeit not particularly pleasant. The key is to see it happening in yourself and, of course, in others.

When you’re in a leadership position, depending on your levels of emotional control will influence how much of this is seen. But no doubt it will be seeping into your behaviours…

  • You may be questioning and mistrusting your peers in your leadership team more.
  • It may also be explicit in becoming protective of your team and competing with others.
  • You may be slow or even resist the implementation of new ideas, processes or procedures.
  • You may also struggle to champion the changes with your own team, who sense you are not fully on board.
  • You may be vociferous with your views or a silent objector; either way, you are struggling to adjust personally, so how can you begin to help others?

Why does too much or too little stress matter in change?

However, this is not about certainty and predictability being exactly what we want at all times. As human beings, we do want and need some stimulation, and smaller-scale changes or unknowns are often seen as a novelty by the brain and an opportunity that might improve our evolution.

This is well documented by Yerkes and Dobson, a model which has subsequently been further researched and evidenced in recent years, which summarised the need for some level of stimulation to help us take action and find optimal performance.

Too little, and we become bored and procrastinate; we can’t get ourselves started in the day and do the tasks we need to.

Too much, and we feel overwhelmed and frazzled, unable to think straight because of all the information, tasks and deadlines coming at us.

 

 

What we also know from neuroscience is that it’s about finding balance to keep our pre-frontal cortex, responsible for executive function, working well.

If we are in a role responsible for leading others, it is super important to recognise where you might be on this stress curve. Let’s be realistic, because of workload, demands and pressures, most leaders are operating in the top half of the curve, sometimes in the optimal zone and sometimes in the impaired zone due to high levels of stress.

Just recognising what is going on for yourself is key. Secondly, paying attention to what is going on for each individual in the people you lead is important.

The reason it is important is because with insight and awareness we can then create motivation to take action for change.

Let’s remind ourselves here that we know that the brain has neuroplasticity, which is the brain’s ability to restructure and carry on learning if we choose to apply ourselves. As we learn, the brain makes new neural connections and strengthens existing neural connections so that we can change and improve. Therefore, no matter who we are or how old we are, we can change.

But the first step to help us respond to change is self-awareness

When we are in that environment of change, we need to help people develop self-awareness of what is going on emotionally for ourselves and others. This helps us develop an understanding of how that is them impacting our behaviour and gives us the stepping stone into adjusting to change.

Self-awareness can come from self-reflection questions and exercises, gathering 360 feedback from others, and from mentoring or coaching. From self-awareness we can then identify our capability, our motivation and the opportunities to respond to external changes with our own internal changes. As a leader, there are many resources to draw upon to raise self-awareness and to encourage the people you lead to develop strong self-awareness of their emotions and behaviours.

At Co-Creation Group, we use positive psychology approaches and our change management model FHOCAL™ to help people explore and identify how to change.

 

A Self-awareness Exercise using the FHOCAL™ approach

Next time you feel the pressure of changes and feel blocked by the emotions and reactions you are experiencing to the changes, ask yourself:

1) What is going in your inner world?

  • How do the changes affect your purpose in life and/or work?
  • How do you feel and what are you experiencing?
  • What is likely to look different for you in the short-term?
  • Who could support you and you could connect with?
  • What strengths do you have that will help you adapt to what is happening?
  • How could you reframe your view and see the opportunities for you?

2) What is going on in your outer world?

  • How do the changes fit to the overall purpose and vision of what you do in life or work?
  • What is going on for everyone else, what do they feel and how does that affect you?
  • What will look different for everyone else?
  • Where could you come together with others and collaborate?
  • What processes or rules need to be thrown out and replaced with a more flexible if/then approach?
  • What knowledge and tools could be found or learned to make the most of the situation

Building Energy for Action

From self-awareness, you can build the energy and motivation for action. You can identify what you need to aim towards and start to take steps to get there, with the support of others, be that family, friends, your peers, a manager, a mentor or a coach.

As leaders, with our teams give space for the emotions to be shared, explored, understood, processed and use these to create an energy to change. Use a coaching style and a growth mindset approach to help your teams see the opportunities and what good can come of change, how it fits with the overall vision and their role in that.

 

Contact the Co-Creation team and discover how our team of consultants can help your company embrace the pace of change in your organisation with the introduction of our change management model.

FURTHER READING:

Scarlett, H. (2019). Neuroscience for Organisational Change: An evidence-based practical guide to managing change. Kogan Page

 

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Why mindset matters in Leadership https://co-creation.group/why-mindset-matters-in-leadership/ Mon, 24 Jul 2023 06:32:28 +0000 https://co-creation.group/?p=5123

A positive mindset helps leaders influence how well others think and what they do.

Do you find yourself wondering if it is really possible for people to change?

Do you find yourself doubting your own ability to respond to change?

Does this sometimes hold you back?

Change is a complex dynamic for us. In one sense, it is a natural part of our everyday life and evolution. In another sense, it is unsettling as aspects feel out of our control and unpredictable.

Our drive for control is related to our survival instincts, hence why we are so sensitive to it.

In business, as in life, we are seeking control so we can have greater influence over our ability to not just survive but succeed. When we feel we lack influence, we can feel disempowered, disconnected, unimportant, and under-valued. We disengage and mentally check-out. Our thinking heads along a path of limitation as we look at the negatives and for the evidence that supports our views.

A key principle in positive psychology is around mindset. When we are in a more positive mindset, we are more creative. We connect with others, we trust, we have hope, and we look for the possibilities of what could be.

For example, Dweck (2014) often uses the phrase “Yes and” as a way of demonstrating what it looks like in conversations in teams. Mindset keeps us in the open space of thinking.

Path of possibility and limitation

Our mindset is, therefore key in how we approach Leadership, particularly in a world of constant, rapid, mainly unpredictable change.

Our thinking causes the firing of specific neurons and the different chemicals produced then affect what we feel and do. At its simplest level, our thinking is a neural network. Some paths of this network are physically stronger than others as they are used more often and have existed physically for longer in the brain. When seeking to drive change, we are looking to change our neural network i.e. neuroplasticity.

We know from neuroscience that when we feel safe, we have the positive chemical dopamine circulating in our system (Dopamine is a neurotransmitter that impacts reward, motivation, working memory and attention) rather than cortisol which is triggered when we feel unsafe (Cortisol is a neurotransmitter that enables us, under threat, to have a burst of energy). These affect our thinking ability, and when we are feeling unsafe, we have a physiological response (e.g. blood moves away from our brain to our body to enable us to react physically), and as such, it is harder to engage with our executive function.

Under stress, our prefrontal cortex does not function well, i.e. the area of the brain involved in all our executive functions, our ability to plan, decision making, expressing our personality, aligning our thoughts and goals, moderating social behaviour.

Therefore, we respond better to approaches that help us help nurture a feeling of safety and trust, then we can create a “high-performing neural environment” (Brann, 2022) that enables our executive function to engage with better thinking.

For example, as a coach, when we are creating environments for change, we are trying to create a “high-performing neural environment” in a coaching session. This is when your brain is in the most helpful state for whatever you want to do. As a coach, we are trying to trigger and influence different brain states in our coachee to help modify and create new neural networks.

We can look at how we change from two perspectives (Laske 2004):

  1. A developmental shift i.e. along the journey of adult development in terms of maturity and self-actualisation.
  2. A behavioural change i.e. actual change in what someone does as a result, which can often be an unpredictably long time.

In Leadership, whether we are leading ourselves, a project, a matrix team, a direct team, a company and so on, we are seeking to influence and drive behaviour to help us achieve outcomes. Those outcomes may vary in clarity and visibility, but ultimately it is about what we and/or others are doing in our behaviour to reach these. Hence, clarity on outcomes and vision is so important – or it is like sailing without a map and compass, adrift or going in the wrong direction. However, our patterns of thinking have a huge impact on what we do.

Those who choose to understand, at a deeper level, how and why they think in the way they do, have a greater opportunity to be conscious in their thinking and develop better neural networks that are beneficial, rather than detrimental.

  • How often have you realised you’ve self-sabotaged yourself in achieving your own goals?
  • How often have you found yourself saying something that negatively impacts someone else’s behaviour?

We often over-prioritise what we do over what we think because that is the visible piece. That’s the easy-to-understand, easy-to-see part that we can change, right?

Wrong.

Unless the thinking behind the behaviour is understood and influenced, then any attempt at changing behaviour will eventually fail.

In our Leadership of ourselves and others, we should take greater responsibility for thinking – that of our own and that of others. It is not something we should ‘leave at the door’ or ‘address that outside of work’.

A focus on our mindset has a direct correlation with how we behave.

Do you fear this sounds hard? Unrealistic? Impossible? Are you thinking – how as a leader can I influence how others think?

Let me reassure you; it is not as hard as you think. Having faith in your own brain’s plasticity and taking small steps towards changing your thinking helps you along the path of possibility and ultimately – change.

It is a shift in thinking, but once we start to have faith in our own ability to adapt and change, we begin to naturally influence others, often by what we are saying, what we are doing, questions we are asking and where we are focussing.

Imagine walking into an event your team were responsible for delivering. It has been hard going organising it, and many things have gone wrong. However, the day of the event has arrived. You could have two different conversations as a leader.

  • The first – looking at what is going wrong and working with the team to fix those problems on the day.
  • The second – looking at what is going right and encouraging the team to focus on building on those successes on the day and worry less about what is going wrong.

Which is more likely to lead to better team performance and motivation?

The research strongly shows the latter.

As the leader, we are helping create a high-performing neural environment for people to think clearly. When they are more able to access their executive function they collaborate, create and by making more of what is working well, the problems are often resolved in the process.

Therefore, I give you three thoughts in response to where we started:

  1. Yes, it is definitely possible for people to change.
  2. Your doubt is the only thing holding back your own ability to change.
  3. Working on your mindset and understanding how you can influence it in yourselves and others will lead to stronger Leadership through any circumstance.
future focussed success framework

At Co-Creation Group, we help people develop a deeper self-awareness about their mindset. Our Futurist Leadership programme is our first module to helping leaders get into a better space in their thinking, so they can lead people through change using a growth mindset approach. Find out more by contacting us on info@co-creation.group.


References:

Laske, O. (2004). Can evidence based coaching increase ROI. International Journal of Evidence Based Coaching and Mentoring, 2 (2), 41-53.

Dweck, C. S. (2006). Mindset: The new psychology of success. Random House.

Brann, A. (2022). Neuroscience for coaches: How coaches and managers can use the latest insights to benefit clients and teams, 3rd edition. Kogan Page.

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Leaders, what worked before does not work now: A retrospective analysis of leadership development during the pandemic using FHOCAL™ https://co-creation.group/leaders-what-worked-before-does-not-work-now-a-retrospective-analysis-of-leadership-development-during-the-pandemic-using-fhocal/ Sat, 10 Dec 2022 16:06:17 +0000 https://co-creation.group/?p=4811

In the beginning, there was the Covid-19 pandemic … and everything as we knew it changed. We could not travel without restriction. In some countries, we could not go to work in our offices. Some people had to have permits just to leave their homes to buy groceries. And nothing was as before.

Hang on; the beginning starts before that. Hadn’t you noticed how everything seemed to be changing all the time anyway?

Our world is constantly changing and our business context with that too. As human beings, we seek security, safety, and assurance, and we have many mechanisms that help us deal with threats.

However, that is just part of the dynamic and as humans, we are also incredibly creative and have an innate desire to learn and improve. At any level, you can see this in what we do all the time. We are opportunists in the moment.

One organisation Co-Creation Group has been working with since 2020 is a company that connects businesses together, such as providers with suppliers, business leaders with thought leaders, and markets with consumers, through in-person events and exhibitions across the business globally, from Australia, Philippines, China, India, Middle-East, Europe, North and South America.

In 2020, as a team of 13 coaches, we embarked on coaching 90 leaders from across this organisation. Our objectives were to inspire their leaders to push new boundaries in their leadership skillset. As the pandemic hit hard, we were also asked to support them in whatever way they needed.

How did we support the leaders in this organisation not just to survive but thrive through the fast, large-scale changes resulting from the pandemic?

These leaders were in an environment completely new to them. They were handling the sudden closure of in-person events and exhibitions and the impact on business income as a result.

As a retrospective analysis of this project, we can use the Co-Creation Group FHOCAL™ model of change management to reflect on the changes they were experiencing and the conversations we were having as coaches to see how they adapted.

  • FOCUS ON PURPOSE: “Without doing any shows, we are not helping suppliers reach customers, so what CAN we do to help our customers carry on doing business in the pandemic?”

    Revisiting and reconnecting to their purpose as a leader and as an organisation helped people find new energy and realise they had to find a new way to provide services if they still cared about their customer. Helping leaders move beyond the financial challenge and go back to basics around the purpose of the organisation; that despite shut-downs, business was carrying on and people still needed services and products.

    When as coaches, we helped leaders take it back to “What are we here for?” and helped them find ways to get their teams to reconnect to that, which is a deeper emotive reason and driver than financial income; then they found a new lease of energy to innovate services. Of course, the primary innovation was the move to online and then hybrid events, finding ways to overcome the technological challenges as well as create interest and engagement in both suppliers and their customers to attend.
  • BE HUMAN-CENTRIC: “We can’t do events and exhibitions. My team have so many issues at home. Plus I’ve got to make redundancies, but these people are my friends; how do I do this?”
    One thing that became very obvious at this time was how workplaces and managers had to pay more attention to what was happening in people’s lives outside of work. There was no getting away from the home environment a lot of people were suddenly working from.

    Managers had to think about people’s physical and mental wellbeing as a greater priority. For some leaders, this was a real shift in mindset, and with their coach, they explored and sought to understand how they could help people in a way they may never have supported them before.
    In this organisation, leaders introduced regular wellbeing check-ins with their people and identified any personal need they could help them overcome

    e.g. Do they need to organise a laptop or ergonomic chair? Do they need to organise different working patterns to enable them to meet new demands at home e.g. around home schooling? And for some, do they need help accessing groceries or a food parcel?

    For those they had to make redundant, leaders approached this with compassion, helping them find roles in other industries, using their networks to connect them, and doing their best to take a compassionate approach while balancing this with the business’s financial needs. Taking an interest in, caring about and offering a personalised and caring approach to the human behind the job became an essential leadership quality.
  • MEASURE BY OUTCOMES: “How do I create a financial plan with this level of change and how do I even predict what we will make financially? How do I still achieve TARGETS?”

    These leaders were working with targets and financial forecasts that were almost immediately not relevant to the context. These had been agreed upon in an environment where in-person events and exhibitions were possible and people could travel globally to these.

    Leaders had to rethink and replan, using their coaching as a safe space to think about new approaches. For many, it was a case of looking quickly at where finances can be saved and be made more efficient. What is notable is how it became very important to the leaders to think about how they save the business relationships they have with the venues and also customers, who they want to keep for the future. Bearing in mind that many of their customers are businesses selling to other businesses, so not insignificant in terms of a profitable relationship. Plus, looking at online options, leaders started planning and piloting online events, thinking imaginatively about how they attract the audience (e.g. sending conference gifts in the post) and how they enable suppliers to connect to their consumer (e.g. using the data captured in a better way to help provide greater customer insights to businesses).


    Targets were revisited and oriented around measures such as audience engagement, the utility of audience data insights and the impact for sponsors and exhibitors. As the world moved online, these leaders learned to balance the challenge of providing a service in a way they had never done before to enable the organisation to survive.
  • WORK COLLECTIVELY: “My team are all working at home, we are isolated and all working from less-than-ideal home arrangements on laptops; what does WORKING TOGETHER look like now?”
    Pre-pandemic, unless you already had a global or nationally distributed team, you would base the collective working mainly on in-person meetings and office-based conversations. Home working, if it happened, was for work that needed concentration and quiet time.

    Suddenly not anymore, leaders had to work out ways to bring people together online. In the online environment, it was easy to treat this in a task-focussed way, and as coaches, we held a role in challenging behaviours and helping leaders understand the impact of these.


    What was notable was that leaders and teams who introduced a social dynamic (e.g. a well-bring check-in at the start of team meetings, an open conversation about how it’s going for them, informal online coffee chats or socials, online quizzes etc.) enabled leaders to find new ways to encourage people to collaborate and not feel isolated. Leaders who were more mindful and intentional in this and skilled at using the online meeting technology, had greater success sustaining team engagement and collaboration.
  • BUILD IN ADAPTABILITY: “How do we offer events when we go through a constant cycle of lockdowns and our normal decision processes and procedures are too slow or not relevant?”
    Another dynamic to the rapid changes in business environments was the significant unpredictability of financial income. Leaders responsible for financial forecasting where in-person events and exhibitions were being cancelled, postponed or suddenly possible again as lockdowns were lifted – were holding the very big responsibility of forecasting income when there was no certainty.

    This needed creative financial thinking. For example, through exploring the challenge with a coach, from the perspective of constant change, one leader developed a three-pronged approach to forecasting based on three scenarios: in-person events, online events or hybrid events. Within each of these forecasts, analysing the terms and conditions for venues and services to put in place decision milestones to ensure cancellation policies could be reduced or avoided.


    This leader built adaptability and decision points by creating a new process. They were able to introduce stronger predictability around income. A pilot they then rolled out wider. Having processes and decisions based more around principles than rules, which have an adaptive approach to risk, enabled these leaders to be more responsive to constant change and risks as they arose.
  • BUILD A LEARNING CULTURE: “I’ve only ever done in-person events but I have to deliver an online one now. I’m worried about making mistakes and looking a fool in front of peers.”

    Many people did not expect the pandemic restrictions to last as long as they did. Some leaders waited and said they would focus on the in-person events for 2021 and write off events in 2020.

    However, those leaders who recognised that the future was less clear, that hopefully in-person would be back soon but not to wait around for it, had better success through that time. It was not uncommon for leaders who had never taken notice of, or had any interest in, online events to fear what they did not know. They felt out of their depth around digital and worried about making mistakes, i.e. a fear of the unknown.


    What was noticeable was the leaders who succeeded were those who, with the support of their coach, reached out to their colleagues in IT who had insights they could learn from, who took themselves on online courses in digital marketing, who attended other companies online events, who worked closely with their teams and made it clear that mistakes were going to happen but it’s about learning how to deliver services to customers in different way. These leaders were proud of delivering their first online events. They were surprised by the interest and income they could generate. Moving forwards, these leaders have been better placed for the hybrid approach to events now occurring in 2023 as the business innovates. They were more likely to have been rewarded, some were promoted and they all gained new respect from their colleagues because of their positive attitude and mindset around learning about digital.

While this story uses the FHOCAL™ model as a retrospective, it is helpful to unpick the patterns of the past and start to see why changes leaders implemented during that first year of the pandemic enabled them to move beyond survival and into a place where they could thrive.

At Co-Creation, we have continued to work with this organisation supporting leaders in 2022 and into 2023. The last few years have been a true test of leadership development in a modern VUCA world.

If you would like to know more about FHOCAL™ and how it can help you build a change-positive mindset in your leaders and teams, then contact Co-Creation Group at info@co-creation.group.

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How to increase resourcefulness during times of change https://co-creation.group/how-to-increase-resourcefulness-during-times-of-change/ Thu, 18 Aug 2022 08:44:42 +0000 https://co-creation.group/?p=4693 We’re experiencing significant social change. Here’s how you can increase output and productivity amongst your team during this period. 

  1. Recognise and understand your strengths and weaknesses
  2. Build collaborative teams who communicate
  3. Create a safe and trusting working environment
  4. Embrace diverse thinking and skills

1. Recognise and understand your strengths and weaknesses?

“If you push me towards something you think is a weakness, then I’ll turn that weakness into a strength.” – Michael Jordan

Some things in life will inevitably change; nothing remains the same, and when the time arrives when the status quo is interrupted, you need to react accordingly to maintain performance.

In some circumstances, change is deemed detrimental to success and therefore categorised as a weakness. While there are instances when change hinders the progression of a team, it’s critical to pivot and embrace new philosophies and methods to maintain, and surpass, your aspirations.

NBA Hall of Famer Michael Jordan echoed this sentiment, rejecting avenues of weakness and channelling his efforts into forging a career based on foundations of success. This elite mentality saw him end an illustrious career littered with honours and achievements, including 6x NBA champions and 5x NBA MVP Awards.

Jordan shunned the path of limitation and based his career on the principles of the path of possibility; this mindset exemplifies how teams need to embrace change to increase their resourcefulness, even when faced with unfamiliar situations.

That said, before we can even attempt to embrace change, it’s critical to understand your colleagues’ and your own strengths and weaknesses.

Why is it important to recognise your strengths and weaknesses?

While it’s human nature to hone in on our strengths, you must also identify your weaknesses.

Anyway – for some, they describe these thoughts pushed forward as their “wake-up call”.

Identifying your strengths and weaknesses (and letting your peers know what they are) not only supports your personal development but also helps your colleagues understand your traits in more detail.

This helps you and your team complete short and long-term goals.

How Co-Creation can help you understand and accept your traits.

While the importance of identifying your strengths and weaknesses can’t be underestimated, this represents half of the task at hand.

Here at Co-Creation, we enable people to:

  1. Develop a deeper understanding of their strengths, and
  2. Accept their weaknesses and see them in a kinder light.

Doing so will help you become more comfortable offering and asking for help, and more importantly, increase your teams’ resourcefulness.

2. Build collaborative teams who communicate

In their top skills for 2022, leading recruitment company, Michael Page earmarked communication as a key trait an employer looks for in a prospective hire. This characteristic plays a quintessential part in supporting companies to increase resourcefulness in times of change.

An effective communication plan can play a significant role in helping us avoid anxiety and fear triggered by the change that could serve as a preventative of performing to our optimum potential. 

Our change model has been devised to foster collective working, and encourage team members to communicate their skillsets with others, in turn, combining these characteristics so they can play to each other’s strengths and help each other with gaps and weaknesses; rather than operating in silos.

How does a silo work?

When companies work in silos, this means they structure their teams in bubbles; employees could work on their own, or within an internal team or department.

While it could be argued silos can help employees focus on their specialist areas, they also come with their disadvantages, such as:

When something gives you a sense of meaning, it is both mentally engaging and stimulating to you and gives you a feeling of one-ness and connection.

  • They can damage workplace cohesion.
  • Employees can become disengaged.
  • Team relationships can become fraught.
  • Trust in key stakeholders can be compromised.

3. Create a safe and trusting work environment

With this in mind, act as a source of support and listen to the thoughts and opinions of your team. This will serve as an opportunity for your peers to be transparent and prompt them to find solutions to problems on their own.

Encouraging responsibility can enhance autonomy, build their ability to lead, and improve the overall quality of your team.

Conversely, however, some may not be as accustomed to working collaboratively and could need support in dropping their guard, before they can share their ideas.

We help teams foster psychological safety. In turn, this encourages team members to embrace the differences of their colleagues and see conflict as a way of building something better than building walls and silos. Enabling teams to build trust, openness, debate, be comfortable with healthy conflict, and hold each other accountable so the team is delivering in line with its shared purpose.

4. Embrace diverse thinking and skills

“Expertise is not a single skill; it is a collection of skills, and the professional may be highly expert in one of the tasks in her domain while remaining a novice in others.” – Daniel Kahneman

Teams can’t function if they rely on one core skill; you need a blend of different attributes; some team members may be great communicators, some may excel creatively, while others will be inspiring leaders.

Diversity is the bedrock of any team worth its salt, and when times change, such skills are combined to navigate challenges and maintain performance.

A diverse team helps a team to have a greater breadth of resources, skills, knowledge, and strengths to draw upon as changes arise.

Here at Co-Creation, we harness these skills and enable teams to build trust, openness, debate, be comfortable with healthy conflict, and hold each other accountable so the team is delivering in line with the purpose.

Find out more about FHOCAL™, our change management model, by emailing info@co-creation.group or call +44 7876 024555 and find out how we can help you increase your company’s resourcefulness in the face of ongoing change.

    

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How do you find life meaning and purpose? https://co-creation.group/how-do-you-find-life-meaning-and-purpose/ Thu, 14 Jul 2022 15:28:59 +0000 https://co-creation.group/?p=4680 Paying attention to what we feel strongly about, and being curious and experimenting with our experiences of life and work can help us identify what gives us meaning and help us point this towards a purpose of our life and work

What is the point?

Do you ever find yourself wondering this? Often. Frequently. Never?

It is normal to ask ourselves what is the point of our existence.

When life throws its challenges at us and work just seems an uphill battle, it can feel thankless. Often it is the loss of someone we loved that has us standing there, at the funeral service, maybe crying, maybe singing, definitely remembering our love for them, but also experiencing a sense of own mortality. Feeling this mortality so keenly can lead us to question if we have our priorities straight in our life. If we are spending our time where we really want to, or are we just reacting and responding to what is happening around us?

This can be a tough thought and you may be tempted to just push it out of your mind and get on with what you are doing. However, I invite you to see what the value of this thought. It is your subconscious calling to you.

Our subconscious is the background processor of our thoughts because we need so much of our conscious capacity to interact with the world. Our subconscious is like our digestion system. Taking what you put into your head and then churning it through, its magical thought digestion process, to then allocate it to a memory and often to an action too.

Those moments when you suddenly remember, “Oh I must phone about that first-aid course I was thinking about possibly doing.” It’s your subconscious pushing forward an action related to a thought. In the case of the first aid course, it was witnessing a man have a heart attack in the queue for flight check-in at Manchester airport and no-one around knowing any first aid to be able to help.

Anyway – for some, they describe these thoughts pushed forward as their “wake-up call”.

When it comes to the really big stuff like why do we exist, why are we on this planet, why do I exist and what have I done with my life, why do I do this job and does anyone in this company notice – then this is when spending some time working on what you want your purpose to be in life can really help.

Plus, if you manage people, then you can help tap into this by also helping people connect their purpose to their role on the team and in the organisation. It’s a powerful way to help people engage.

What do I mean by purpose?

By purpose, I am referring to the extensive research around the value of finding meaning in life which states that people who feel they have a meaningful life are happier and more satisfied.

Focusing on finding what gives us meaning, helps us discover a purpose for ourselves.

Many people quote their family as their purpose, i.e. to provide and care for their children, parents, or partner. Indeed, a lot of parents tell me that having children has helped them find meaning and a purpose in their life, one that is much richer than their work.

However, asides from the incredible life choice that is parent-hood, there are other ways to find a meaningful life.

BUT I need to highlight here that it is something you must find for yourself.

I’ll say that again – if you spend all your time asking other people what your purpose should be, you will indeed get lots of answers, but all of them will be from others’ life perspectives and their view of you. So whilst it might be food for thought, only you can really be the one to identify what your purpose is.

However – as a leader and manager of people – you can help people understand how their own purpose connects to the organisation’s purpose.

Where do I start?

You might be thinking – but I’ve thought about it and I still don’t know exactly what my purpose is.

That’s okay. Part of discovering your life’s purpose is travelling through the land of ‘don’t know’.

And that’s when you’ve managed to let go of doing what other people tell you your purpose is.

Let me share with you why the land of ‘don’t know’ is part of the journey.

Firstly, when you accept that not knowing is okay, it invites you to have an open-mind, to have curiosity about the world around you and to experiment.

Secondly, spend some time getting involved in different things such as trying different jobs, in different industries, talking to people who do different work to you, and seeking experiences that you have never done before.

Thirdly, now this isn’t about thrill-seeking or having lots of fun. This is about paying acute attention to what you notice you feel in body and mind when engaging in these different experiences.

When something gives you a sense of meaning, it is both mentally engaging and stimulating to you and gives you a feeling of one-ness and connection.

What you need to look for are the patterns in this. When you engage in different actions and experiences, what are the (often small) things that give you that mental and physical feeling?

Most importantly, make a note of this consciously!

Over time, and the more you explore, the more likely you will build up a list of things that start forming a pattern.

For example, does helping another person give you that feeling? Does realising that what you designed made a difference to a project at work? Does finding out that your persistence in introducing more sustainable practices at work has made a difference to the world?

It can also be helpful to talk to other people to find out how they find meaning and purpose in life.

What new thing could you try this month that you have never done before?

How do I identify my purpose?

From finding things that give you that sense of meaning, you then start to build a vision of your purpose.

Purpose is similar to defining a life or work goal, but it is deeper and has more than external rewards. It has internal rewards in that sense of a powerful feeling.

Purpose is a feeling as well as a thought.

It needs you to imagine standing back and looking at your life from the outside. Almost like you’re in space and looking down on yourself on earth.

One helpful exercise can be the often used obituary exercise where you reflect on what you want people to say about you once you are dead.

However, I often find this morbid viewpoint can be a bit overwhelming.

Imagining yourself floating around in space looking back at yourself is much more fun. It also helps you stay in a positive mindset (link to pol).

By paying close attention to what you like, enjoy and connect with, you can start to link this back into the practicalities of life and work.

Ask yourself, what could you do in life or work that will help you bring in those elements that  give you that sense of meaning?

Warning – effort is now required! This will take: some research, talking to other people, exploring it with a career coach, completing a careers or motivations or strengths questionnaire, doing online research around industries and jobs. Remember that new types jobs are invented all the time!

With that research it’s then again looking at how you can gain exposure to and experiences in these things. Whether that’s volunteering, work experience, interim work, temp work, holiday work, job shadowing, having a mentor, doing a course, travelling, living somewhere different etc.

You are looking to make a deliberate connection between – what gives you a sense of meaning and what type of life and work can provide you with purpose; and also meet your practical needs, such as income.

It is a feedback loop, a learning cycle where you are constantly feeding in new experiences and feelings, tweaking and amending, and then trying something different.

Be open to what doesn’t work as well, how does that feed into your sense of meaning. If it reduces it or gives you the wrong sort of feeling, pay attention to that as a road not to travel down.

As a leader, how do I help people find their purpose?

As a manager or leader of people, there is a real opportunity here to give people a chance to broaden out their experiences and activities in an organisation. What one-off or special projects could they get involved in? Who could they be mentored by or job shadow? What training might give them a new perspective?

Helping people continue to explore, experiment and be curious about the organisation – enables them to find what they connect with most and brings them meaning.

Helping people make that conscious connection between their own purpose and the organisation’s overall vision can help increase that sense of engagement.

In summary…

Finding your purpose can also help you build the type of life you want to live and work in a role and organisation aligned with your purpose.

At Co-Creation, we help people find their purpose. We help organisations and leaders make the business’s purpose clear and help people connect their own purpose to the organisations; creating happier, more engaged employees.

    

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6 Ideas for Developing Healthy Workplace Conflict https://co-creation.group/6-ideas-for-developing-healthy-workplace-conflict/ Tue, 10 May 2022 12:52:24 +0000 https://co-creation.group/?p=4652

Ever been in a meeting when one person says one thing, another person says something opposite and there is that awkward moment of silence?

How about when you read an email where one person shares a point of view and someone else has replied with an opposing view – do you feel a moment of discomfort?

We are pre-programmed to desire harmony in groups, from an evolutionary perspective, groups which stay together were more likely to survive the wilderness. Therefore, we feel discomfort when we notice an opposition of views, as that could lead to conflict.

In the last year particularly, possibly a sign of the emotional strain from the pandemic, I have noticed I’ve been having more conversations with teams about conflict. Specifically, how they can move from destructive, negative conflict to a more harmonious space in their teams.

The first thing to note is that not all conflict is bad. Conflict of opinion can lead to debate, to discussion, to helping issues become more transparent and understood, and it can definitely help more innovative solutions to be found.

Patrick Lencioni talks a lot about ‘healthy conflict’ as a function of a high performing team. In his model The Five Dysfunctions of a Team he talks about how teams who fear conflict and desire harmony can stifle productive discussions within the team.


Patrick Lencioni particularly highlights that this can feel very artificial as people leave things unsaid, do not air where they disagree and not only might poor decisions be made or undeliverable action plans go unchallenged but the person who silently disagrees may go off in their own direction  altogether.

When there is fear of having the tricky conversations ask yourself this:

  • What does not get raised and addressed?
  • What continues to fester and undermine relationships?
  • What impact does it have on the team’s effectiveness?

You are probably thinking, that that’s all well and good, but it can actually feel like a very uncomfortable space. When working with other people, we tend to steer away from discomfort.

You may recognise this discomfort as the voice in your head reasoning against what you are hearing or seeing, the feeling of tenseness or tightness in your body. You may even feel yourself resisting being in contact with the other party, such as wanting to leave or even not attending a meeting, avoiding someone. You may even feel stronger emotions such as anger or upset.

Therefore, the question I keep being asked is – so what can we do about it?

I’d like to share some ideas that could help you grow more comfortable with and embrace conflict in a healthy way.

1. Find a conflict role-model: as a child, how we see other people handle conflict tends to influence us a lot as an adult, whether you had an argumentative family or a quiet family who stewed over issues. However, we are not beholden to our past and finding new role-models of people who you see handle conflict effectively can be a good source of influence.

Ask yourself who could be your role-model, and whose approach you could try to emulate in times of conflict?

Once you are armed with that insight, ask yourself, what skills you would benefit from learning to help you in conflict situations?

2. Understand how your personality influences your reaction: your personality traits may impact whether you find debate and conversation energising or draining. You may prefer to think things through before you discuss them, or check all the facts and evidence first before raising your concerns. You may be someone who likes to speak up and air your feelings to enable you to discuss them and influence a conversation. Understanding your personality traits can help you understand why you approach conflict in the way you do.

3. Identify how your motivations affect how you engage: how much you have invested emotionally and mentally and what you have at stake will also influence how you respond to conflict. It might be a high stakes situation, in which case your likelihood of speaking up and debating is stronger, or indeed you may withdraw completely to protect yourself and what you have invested.

When in a situation that would benefit from some debate and conflict, question your motivations; are they the right reason and will it benefit the outcome?

4. Develop your curiosity: we make assumptions about people all the time, it’s a natural part of our processing approach. It helps us make quicker sense of the world. However, whether true or not, judgements can overly influence and may lead us to see criticism or unfair comments when they may not be. Seek to approach the conversation with curiosity i.e. what is their world view on this situation? Imagine a conversation is like looking at a house. You are all looking through a different window of the house; so what window are they looking through and how is their life and work experience influencing what they are saying. A really beneficial action to help develop your curiosity muscle is to consciously talk to other people who are very different to you. Get to know people you wouldn’t usually. Seek to understand where they are coming from in their views.

You don’t have to agree, but you can seek to understand. Ask yourself what you could do to be more consciously curious?

5. Get better at spotting your physical reactions: You may be aware of the cognitive thinking cycle, which proposes that there is a feeling behind every action and a thought behind every feeling. Many of these thoughts are subconscious. By spotting the reaction in your body (e.g. heart racing, blinking fast, sweaty palms, feeling hot, hands shaking etc.) you can start to spot your feelings consciously. When you spot those, you can then question what thought might be happening subconsciously, which has made you feel irritated or angered or a bit upset. This takes time to practise as you have to be very conscious of your reactions rather than just responding to your reactions. Once you spot those, you can name them and start to identify and explore the thoughts behind them. Often these are beliefs or values deep in our subconscious and influence us. Once you’ve understood those you can then start to influence and change your thoughts, which in turn then helps influence your feelings and your subsequent actions.

Identify your physical response to conflict situations, such as in a meeting or debate; what do they feel like to you and what thoughts might be behind them? What thoughts might you want to replace these with?

6. Identify the opportunities for learning and growth: Our natural reaction to conflict is to see this as a threat – to our place in society, to our place in the team, to us professionally and personally. Threats can lead us to see situations as dangerous and therefore, we should go with safe and familiar options. This closes our creative thinking down. It also leads to a feeling of mistrust in ourselves and in those around us. However, when we spot ourselves reacting in this way, we can ask ourselves – what are the opportunities here? You may have come across the term Growth Mindset (link) which encourages us to look at failures and challenges as something we have yet to overcome. The power of “yet” helps us see situations as incomplete and spaces for us to learn and grow.

Ask yourself, what helps you switch into a growth mindset when you feel threatened and unsure?

In summary, I have shared with you tried and tested tactics to develop your comfort with conflict to embrace this as a healthy space in meetings and in your teams. We have offered six ideas for you to work with and I encourage you to pick the one you could focus on over the next month to help you develop your comfort with conflict:

  1. Find a conflict role-model
  2. Understand how your personality influences your reaction
  3. Identify how your motivations affect how you engage
  4. Develop your curiosity
  5. Get better at spotting your physical reactions
  6. Identify the opportunities for learning and growth

Do share with me how it goes. Please also share what other tools, tactics, and approaches you use to build a healthy approach to conflict?

Rebecca Stevens MSc., C.Psychol, AFBPsS, ACC

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Co-Creation Blog : Five Steps to becoming a more Emotionally Intelligent Leader https://co-creation.group/co-creation-blog-five-steps-to-becoming-a-more-emotionally-intelligent-leader/ Tue, 18 Jan 2022 16:57:25 +0000 https://co-creation.group/?p=4478 Why emotional intelligence matters in leadership, and how to develop it.

When was the last time you asked a team member to do something for you and you got ‘that look’?

Have you ever been in a meeting where a colleague has rolled their eyes in response to something someone else said?

Have you noticed that when you are about to deliver an important presentation your heart beats that little bit faster?

Then you have spotted an indicator of an emotion. But what do you do with this?

Leaders who actively develop their emotional intelligence about themselves and others are more able to have strong and effective working relationships.

Being aware of our own emotions and the emotions of others is key to truly effective, authentic leadership. You may be aware of this being labelled Emotional Intelligence.

“Emotional intelligence is the practice of managing one’s own personality to be both personally and interpersonally effective. It is achieved through the habitual practice of thinking about feeling and feeling about thinking, to guide behaviour.” (Tim Sparrow & Jolyon Maddox, 1998).

Further to this, Lombardo and Eichinger’s leadership success factors (2004) included: intelligence, motivation, technical/operational knowledge, experience, learning agility and emotional intelligence.

What is Emotional Intelligence?

A helpful way to understand the parts of emotional intelligence is Tim Sparrow and Jolyon Maddox’s model of emotional intelligence:

At its simplest level, the extent to which you love yourself and are aware of your feelings and how they impact your behaviour, is a fundamental part of how you conduct your relationships with others.

Why does it matter?

For example, bullying behaviour in the workplace often comes from a place of insecurity. A leader may seek to feel better about themselves by putting other people down and treating them like they are beneath them. It is often labelled as ‘I’m okay, you’re not okay’ type behaviour (Eric Berne Transactional Analysis).

Plus, it can also be seen as victim type behaviour, where a leader claims to be disempowered and self-critical, pointing out how they can’t or won’t do something, as they might fail. We tend to label this as ‘You’re okay, I’m not okay’ behaviour.

Interestingly, I often observe leaders dance between these two types of behaviour as they are both coming from a place of insecurity and low positive self-regard. If a leader struggles to accept and embrace who they are and how they are wired, then they are constantly comparing themselves to others to try to make themselves feel better. They can oscillate between victim and bullying type behaviour, depending on context. It can appear incredibly inconsistent to those around them who may feel, “I never know what to expect!”

You may spot this in yourself, or you may know a leader who is like this. So what do you do about it?

  • Develop self-awareness.

Principally, you need to focus on developing self-awareness as the first step.

By this, I mean, how can you find out more about yourself and your impact on others?

And if we’re talking about trying to help someone else in this regard, how could you provide very specific, behaviourally-based feedback to help them become aware of their impact on others?

You could choose a more formal route, such as a 360-degree assessment, to gather feedback from peers , those who work for you and your line manager using a structured question approach.

You could use a psychometric questionnaire to measure how you are wired and how others see you, such as StrengthscopeLeader™.

You could simply ask five people you know the following questions:

  1. If you were describing me to someone else, which words would you use?
  2. What do you really appreciate about my contribution to the organisation?
  3. What one idea or recommendation would help me use my strengths more effectively?

You are seeking to develop an understanding of your personal needs and preferences. By understanding these you can start to identify your impact on yourself and others.

  • Develop unconditional positive regard for yourself.

The second step is to understand how you regard yourself, as that impacts how you treat others.

What is your self-talk?

You know, those voices in your head saying, “You idiot! You don’t belong here”, versus, “Well done me!”

We need a healthy self-respect in order to have a stronger mental state and better relationships with others.

A good place to start is to accept compliments gracefully rather than feeling embarrassed and brushing them aside.

  • Develop unconditional positive regard for others.

The third step is to look at how you show others positive regard.

Check yourself when tempted to judge, reject or attack someone for who they are, rather than for what they do or say.

Reframe your thoughts from: “Jo is a liar” to: “Jo shared incorrect information about X deliberately”.

Then stretch to understand. Attempt to put yourself in their shoes and understand things from their point of view, with their history, their limitations and their desires.

You might not like what they have done, but you will now be better placed to deal with it by having a conversation about their behaviour and the impact it has had.

When having this conversation, practise just listening.

Let them know you have heard and understood, and try to understand how they are feeling.

You don’t need to agree. You don’t need to argue or give advice. You just need to listen with unconditional positive regard for them as a person who is a human being in this world with their own challenges, no matter how different they are to you.

You don’t need to agree with them. But you do need to respect that they can have their own opinion.

Taking the time to develop your regard for others enables you to move into building more functional working relationships, particularly with people who think, feel and act differently to you.

It creates a stronger platform for diverse leadership teams to work better together.

  • What you feel, see and hear, and why that matters.

The fourth step is to work on your self-awareness.

We are not robots. Sometimes we forget this about ourselves; especially as a leader through the pandemic, you may have significantly pushed yourself, worked long hours, not taken a break, asked others on your team to do the same.

We have a powerful capacity to do this for a sustained time but not forever. We can have the will but our bodies also have a say in this. Leaders ignore this at their peril as the side effects can be burn-out, stress, sickness and worse.

Therefore, we need to check in with ourselves and others.

For example, close your eyes and tune in to your body. Ask yourself what you feel, e.g. my heart is beating quite fast, my back is tense, I’m clenching my teeth, etc. Look for the physiological clues, as well as those in your heart and head.

Identify what that feeling might be and get specific!

You can use a feelings wheel to help you,

 working from the inner feelings to the outer to help you get there.

For example: my heart is beating quite fast as I feel ‘Fearful’. Indeed, I feel fearful as I’ve got an important presentation later today and I feel a bit ‘Threatened’. What if it goes wrong? What if I make a mistake? What if I look stupid? Get really specific with this feeling – I feel ‘Exposed’. If I make a mistake in this presentation, the CEO may think I don’t know my stuff and that could impact my career.

Once you have pinned down the exact feeling (the outer circle of the feelings wheel) you can then be much clearer about what action you could take to help you address this feeling.

  • Pay attention to how others feel and why that matters.

The fifth step is to work on your awareness of how others feel.

In your meeting, did you spot the eye-roll? Did you see who looked at their watch? Did you see who shuffled their papers? What might be going on here? Boredom? Frustration? Late to something else?

It’s easy to assume what someone else might be feeling. For example, anger can be fear disguised.

Listen with your eyes as well as your ears.

Practise paying attention to others’ body language.

Focus consciously on what you think others are feeling and check out your assumptions.

E.g. “I notice you looking at your watch, did you need to be somewhere else?”, and you may get: “Yes, I’m late for a meeting”, or you could get: “I’m keen to move onto the next agenda item as I’ve something important to say”, or: “You’ve been talking a long time without asking what anyone else thinks”, and so on.

Do not assume you know what they are feeling. Check it out.

Why great leaders focus on developing their EI.

Relationships: Leaders who actively develop their emotional intelligence about themselves and others are more able to have strong and effective working relationships because their relationships will be deeper and have more trust.

Impact and Gravitas: They will be more impactful as they will come across to others as authentic in how they behave and what they say. They are more likely to speak with sincerity and be taken seriously by others.

Difficult Conversations: They will approach difficult conversations with a strong approach and feel more comfortable using radical candour appropriately, with positive effect.

Resilience: They are also likely to be more resilient as they will spot the signs in themselves and others when they need to slow down or speed up in their work focus.

If you want to know more about how to develop your leadership approach and emotional intelligence, drop us a line at info@co-creation.group.


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